Frequently Asked Questions
General Questions
Contact us with any of your repair needs. We will provide you with a packing slip and shipping label to send in your repair for a free evaluation.
We do! Our Corporate Facility is located in Jeffersonville, IN; our East Coast repair facility is in Buford, Georgia, just north of Atlanta; and our West Coast Repair Facility is in Euless, Texas, near Dallas/Fort Worth.
Evaluations are completed within 24 hours. Our standard turnaround time is 1-5 days. We also offer a FREE 24-to-48-hour rush service for those critical times when you need your repair back faster!
Place an Order
Our repair evaluations are always free!
There is no charge until your repair is shipped, Repaired & Tested!
Our standard turnaround is just 1-5 days, but when you need it fast, we offer a FREE 24-48 hour Rush service.
To approve your repair, you can send us a purchase order or sign and return your sales order document approving the repair work to begin.
We accept checks, ACH, cash, and all *major credit cards—Visa, MasterCard, Discover, and American Express.
*Credit cards will incur a 3% service fee.
Services
Renu Industrial has customers worldwide, and we are ready to receive and ship your packages. All units are packaged with the highest level of care to surpass OEM requirements. All boxes are packed to exceed all carrier standards. We can ship prepaid by the primary carrier of your choice or add it to your invoice
We have the best warranty in the industry! Our 24-month in-service warranty covers your repairs, even if you keep them as a backup until needed.